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Terms of Use

Last revised: 2026-02-02

By accessing or using Ship It ("Platform"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Platform.

1. Platform Nature

Ship It is a technology platform that connects users with independent delivery partners. Ship It does not own vehicles and does not employ drivers.

2. User Responsibilities

  • Provide accurate and complete information
  • Ensure parcels do not contain prohibited or illegal items
  • Pay all applicable charges displayed in the app
  • Be available at pickup and delivery locations

3. Pricing & Payments

Prices are displayed before order confirmation and may vary based on distance, demand, location, or other factors. Payments are processed through authorized third-party payment gateways.

4. Cancellations & Refunds

Order cancellations and refunds are governed by our Refund & Cancellation Policy.

5. Limitation of Liability

Ship It shall not be liable for any indirect, incidental, or consequential damages, including delays, parcel loss, or damages beyond the order value, except as required by applicable law.

6. Prohibited Use

  • Using the Platform for unlawful purposes
  • Sending prohibited, hazardous, or illegal items
  • Harassing drivers, customers, or support staff
  • Attempting to disrupt or misuse the Platform

7. Account Suspension & Termination

Ship It reserves the right to suspend or terminate user access for violations of these Terms or misuse of the Platform, without prior notice.

8. Intellectual Property

All content, trademarks, logos, and software associated with Ship It are the property of Ship It and may not be used without prior written permission.

9. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts located in [CITY] shall have exclusive jurisdiction.

10. Changes to Terms

Ship It may update these Terms from time to time. Continued use of the Platform implies acceptance of the updated Terms.

11. Contact Us

Email: support@shipit.com
Phone: +91-XXXXXXXXXX